Shipping and delivery
At Houseofjosé, we aim to ensure that your order reaches you in perfect condition and within the promised timeframe. Please read our shipping and delivery terms before placing an order.
1. Processing Time
- All products are made-to-order. Please allow 5–7 business days for order processing and production before dispatch.
- Orders placed during festivals, promotions, or high-demand periods may take slightly longer to process.
2. Shipping Time
- Domestic (India): Orders are typically delivered within 3–7 business days after dispatch.
- International: Delivery times vary depending on the destination and customs clearance, typically 10–20 business days after dispatch.
Please note: Delivery timelines are estimates and may vary due to unforeseen factors such as courier delays, strikes, weather conditions, or customs processes.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location and order weight.
- Free shipping may be offered during special promotions.
4. Tracking Your Order
- Once your order is dispatched, you will receive an email/SMS with a tracking number and courier details so you can monitor the shipment.
5. Delays & Non-Delivery
- Houseofjosé is not responsible for delays caused by courier companies, customs clearance, or incorrect/incomplete shipping details provided by the customer.
- If your package is returned due to an incorrect address, you will be responsible for paying the re-shipping charges.
6. Damaged Packages
- If your package arrives damaged, please refuse to accept it from the courier or take clear photographs/videos before opening and contact us within 48 hours at [houseofjose1@gmail.com].
Houseofjosé reserves the right to update this policy without prior notice.